Refund policy
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards, except where required by applicable law, including EU consumer rights.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union – Right of Withdrawal If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery of the last item in your order, for any reason and without justification.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, and not damaged by handling beyond what would be permitted in a physical store. Original packaging is preferred but not required for a valid return.
Please note that the right of withdrawal does not apply to custom or personalised items (such as engraved products).
To initiate a return or cancellation, please contact us at returns@butcheredge.com with your order number. Once your return is received and inspected, approved refunds will be processed to your original payment method within 10 business days.
Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at returns@butcheredge.com.
ButcherEdge™ Return Policy At ButcherEdge™, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
- Returns: We accept returns within 30 days of delivery. Items must be unused and in the same condition received.
- Refunds: Once your return is received and inspected, we'll notify you of approval. Approved refunds are processed within 5–10 business days to your original payment method.
- Damaged or defective items: If your item arrived damaged, please contact us within 7 days of delivery with photos and we'll arrange a replacement or full refund at no cost to you.
- Non-returnable items: Items that have been used or show signs of wear cannot be returned for hygiene and safety reasons, except where required by applicable law.
To initiate a return, contact us at returns@butcheredge.com with your order number.